1. Acknowledgement

By accessing and using the Website, you represent that you have read, understood and agree to be bound by these Terms as set out below. You must not use the Website if you do not agree with these Terms or any part of these Terms.

Sussan reserves the right to change these Terms at any time in accordance with section 14. Please check www.sussan.com.au at regular intervals for any changes. Your continued use of the Website following any changes to these Terms will constitute acceptance of the Terms as varied.

  1. Terms

These Terms consist of:

these Website Terms of Use;
the Sussan’s Returns Policy as varied from time to time in accordance with section 16;
the Sussan’s Privacy Policy sets out how we will use your information; and as varied from time to time in accordance with section 16.

  1. Orders

By placing an order you are offering to purchase a product on and subject to these Website Terms of Use. All orders submitted through the Website are subject to Sussan confirming the availability and price for products ordered.

Purchases from Sussan must only be for personal use. You must not exploit this Website or any part of this Website for any commercial purpose that conveys authority or approval of Sussan without Sussan’s prior written consent, including in relation to the resale of Sussan’s products. Sussan reserves the right to cancel orders that it considers are not for personal use, are a bulk order, or otherwise do not comply with these Terms.
Sussan reserves the right to withdraw from sale any product without prior notice.

  1. Pricing and Availability

All prices on the Website are displayed in Australian dollars and you will be charged in Australian dollars. All prices on the Website also include Australian Goods and Services Tax (GST). Delivery costs are charged in addition to the costs of items.
Sussan uses its best endeavours to ensure that the product prices, availability and descriptions which appear on the Website are accurate, however errors may occur. Subject to your statutory rights under the Australian Consumer Law and to the maximum extent permitted by applicable law, Sussan reserves the right to correct inadvertent errors, omissions or inaccuracies on the Website in relation to price, product availability or product descriptions.
If Sussan identifies an error in the price of any product you have ordered, prior to acceptance by Sussan, Sussan will inform you of the error and cancel your order. You will have the option to re-purchase the product(s). If your order is cancelled and you have already paid for the product(s) you will be given a full refund for any amount paid for the order.
If Sussan discovers that any of the products in your order are unavailable, prior to acceptance by Sussan, Sussan may cancel your order. Sussan may also cancel your order (including orders accepted by Sussan) due to technical errors in processing your order. If we cancel your order due to any of the products in your order not being available or due to a technical processing error and you have paid for the product(s), you will be given a full refund for any amount paid for the order.
Purchases from this Website can only be made using the online payment options provided at checkout.

  1. Intellectual property rights

Intellectual Property includes any and all present and future rights throughout the world in respect of:
copyright, including copyright in data, text, software, images, graphics, interfaces, photographs and video;
registered and unregistered trade marks and applications for registration for any trade marks and any trade or brand names, business names and domain names;
patents and any application for grants of patents;
trade secrets, know-how and confidential information; and
all other intellectual property whether at common law, in equity or conferred by any law.
All Intellectual Property on the Website (Content) is owned by, or licensed to, Sussan. Except for viewing the Content for your own personal non-commercial use or as otherwise agreed in writing, Sussan does not grant you any rights to use the Website or Content for any other purpose.
You agree not to copy, reproduce, publish, adapt, modify, create derivative works retransmit, manipulate, distribute, disseminate, sell, broadcast, circulate, make available online, communicate to the public or otherwise commercially exploit the Content or copies of the Content to any third parties for any purpose, unless Sussan has provided its express prior written consent.
Any material that you send to Sussan or post on Sussan’s social media or other platform, will be deemed to be non-confidential. You provide Sussan with a royalty free, perpetual licence to use (including to reproduce, distribute, display) the material provided in connection with the Sussan business on the Website, in social media posts, advertisements, presentations, training material and other documents, whether in printed, digital, electronic or other format for the purpose of promoting the Sussan business.

  1. User Account

If you sign up for a user account on the Website, you:

must keep your username and password confidential and secure and not disclose it to any other person; and
accept all liability for any unauthorised use of any username or password issued to you (other than any unauthorised use resulting from any negligent act or omission legally attributable to Sussan).
You must change your password immediately if you believe that it has become known to any other person.
When signing up for a user account, you must provide accurate, complete and up-to-date information as requested during the sign-up process. It is your responsibility to inform Sussan of any changes to that information. You may do this at any time by updating your details via your user account.

  1. Use of the Website

You must not:

access or attempt to access any part of the Website which is not designated for access by your password (where applicable);
except as permitted under section 5(c), by any means copy, reproduce, republish, duplicate, adapt, upload, link, post, frame, translate, transmit (including recording or caching by a storage or information retrieval system) or distribute any part of the Website or any Content;
use the Website or any Content in any way that is unlawful or breaches the rights of Sussan or any third party;
attempt to damage, interfere with or introduce anything to this Website or system connected to it for any purpose;
use the Website or Content in any way that causes, or may cause damage to the Website or compromises the availability or access of the Website, including by transmitting or distributing a virus, malware, Trojan horse, worm, spyware or post any other material which is malicious, or harmful to the Website or corrupt the Website’s data;
post, or transmit to the Website any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material, or encourage any other person to do so;
do anything that imposes an unreasonable or disproportionate workload on the Website, or interferes or disrupts the Website or any network or other website connected to the Website;
breach the security of the Website, hack into any aspect of the Website, test or scan the vulnerability of the Website, or make any unauthorised modifications to the Website;
interfere with any other person’s use or enjoyment of the Website, or infringe upon the rights of any other person’s proprietary rights;
use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Website, or to reproduce or separately store or use such content;
post or transmit any materials to the Website which breach any laws, including the Privacy Act 1988 (Cth), or the export of personal data;
engage in conduct that involves spamming other users of the Website;
post or transmit any materials to the Website which are incorrect or misleading; or
use the Website in any way that otherwise breaches these terms.
Sussan may refuse you access to the Website or edit or delete material posted in contravention of these conditions by you.

  1. Reviews

  1. Social Media Pages


Sussan, in its complete discretion, reserves the right to remove posts it consider defamatory, offensive, irrelevant, hurtful, abusive, spam, or against our values. Promotion for commercial services will be removed unless prior permission has been received, is an official Sussan partner or is a non profit organization aligned with the values of Sussan.

  1. Third Party Websites

The Website may contain links to other websites operated, controlled or produced by third parties (Third Party Websites). Sussan is not responsible for any content on Third Party Websites nor does it control, endorse, sponsor or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk, and should make your own enquiries before relying on any content contained in such Third Party Websites.
Sussan makes no representations about the quality or accuracy of content available on Third Party Websites, or that the Third Party Websites’ content does not infringe the intellectual property rights or other rights of a third party.

  1. Cookies

The Website may collect and use cookies to assist in the operation of the Website. A cookie is a small file placed on a user’s hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our Website. In order to collect statistics we may anonymously log information and identify categories of users by data items such as domains and browser types.

  1. Disclaimers and Limitations

While Sussan updates the Website regularly, it makes no representation as to the accuracy, currency or completeness of any Content or services on the Website. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Website or any Third Party Website, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Website.
To the extent that you acquire goods or services from Sussan as a ‘consumer’ (as that term is defined in section 3 of the Competition and Consumer Act 2010 (Cth)), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these Terms operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred by the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other statute where to do so would contravene that statute or cause any term of these Terms to be void.

Subject to section 12(b) and your statutory rights under the Australian Consumer Law, to the maximum extent permitted by applicable law:
all Content and services on the Website are provided on an ‘as is’ basis; and
Sussan:
expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Sussan; and
does not warrant or guarantee in any way:
the accuracy or completeness of any Content;
that access to or operation of the Website will be uninterrupted or error free;
that any defects on the Website will be corrected immediately; or
that the Website will be free from viruses, malware or any other material which is malicious or harmful to the Website that may infect your computer equipment, programs or data due to your use of the Website.
Sussan will not be liable to you for loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with your use of the Website. This does not affect Sussan’s liability for death or personal injury arising from its negligence, nor any fraudulent misrepresentation, or any other liability which cannot be excluded or limited under Australian law.

  1. Indemnity

Excluding any liability, loss or costs to the extent that it is outside of your control or caused by our mistake, fraud, negligence or wilful misconduct, you indemnify Sussan, its directors, officers, employees, consultants, agents and affiliates, against all actions, claims, charges, costs (including legal costs), expenses, losses, damages and other liability that Sussan may sustain or incur, directly or indirectly, as a result or as a consequence of:

your breach of these Terms; or
any negligent or fraudulent act, error or omission by you.

  1. Suspension and termination

You may stop using the Website at any time for any reason.
Sussan reserves the right, in its sole discretion, to refuse, withdraw, restrict, suspend or terminate your access to the Website at any time without notice and for any (or no) reason, including, without limitation, due to:
upgrades or maintenance performed on the Website; and
your breach of these Terms.
To the extent permitted by law:
Sussan will not be liable to you for any claim made if, for any reason, the Website is unavailable for any time period. Any such suspension or termination will not affect either party’s rights or liabilities.
Sussan may disclose any information we may have about you in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or any other regulation; and

  1. Security

When using websites, the internet, Third Party Websites or third party networks or facilities, you are using networks, facilities and services that are beyond the control of Sussan. You assume all risk and liability of your use of the Website, the internet or any such third party networks, including access to the Website via such media. Sussan recommends users review each website’s privacy statement before disclosing any personally identifiable information.

  1. Changes to the Website Terms of Use

Sussan may change these Terms from time to time. If Sussan reasonably considers that the change is likely to:

benefit you or have a neutral or minor detrimental impact on you, Sussan may change these Terms by making such changes immediately without notifying you except by publishing these terms as amended on the Website;

  1. Click & Collect
    Click & Collect is available free of charge for orders with a total over $30 (after any relevant promotion, vouchers, and/or discount codes have been applied)
    Click & Collect is available at select Sussan stores.
    Click & Collect may not be available for all products.
    Click & Collect orders incorporate the same Terms as any other order placed on the Website (where relevant).
    Click & Collect service is currently in a trial period and may be paused or ceased at any time. If your order has been impacted, you will be notified by our Customer Support team.
    Please keep in mind that orders made during sales events or public holidays (for example Christmas or Boxing Day Sales) may experience delays.
    Please note, we are not able to partially fulfill orders at this stage. If an item in your order is unavailable from your selected store, your order will be cancelled and refunded to your original payment method.
    Products ordered via Click & Collect service are generally available for collection within 1 to 2 business days from when the Click & Collect order was placed (excluding weekends & public holidays).
    Products ordered via Click & Collect cannot be changed to a different delivery method once the order has been placed.
    When your order is ready for collection, we’ll send you an email or text to let you know it’s time to head to your selected store. Remember to bring a copy of the email or text and valid photo ID with you. You will need to wait for your ready for collection email prior to heading into store.
    Click & Collect orders will be available for 14 days from the day your order is ready for collection. If uncollected after 14 days, your order will be cancelled, and refunded to your original payment method. Please allow 5-7 business days for the funds to be available in your account.
    Title and risk in products pass to you on collection. You or your representative will be responsible for any damage or loss of items after your Click & Collect order has been collected.
  2. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these Terms, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.

  1. Waiver

Any failure by Sussan to act or enforce these Terms immediately will not be considered a waiver of Sussan’s right to take any such action.

  1. Governing Law

These Terms are governed by the laws of Victoria, Australia. By using the Website, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute relating to the Website. You are responsible for your compliance with all laws and regulations applicable to your location.
The above Website Terms of Use constitute the entire agreement between you and Sussan and supersede any and all preceding and contemporaneous agreements between you and Sussan.

Gift Card Terms & Conditions

3-year expiry date from the date of issue.
Available for use in all stores and online as payment.
Gift Cards cannot be redeemed for cash.
Gift Card purchases cannot be refunded under any circumstances.

  1. Introduction
    By registering for, activating, using or attempting to use a Sussan gift card (Gift Card) or by making a transaction enquiry or exercising any right to redeem value loaded onto a Gift Card, you warrant that you will comply with these Terms and all applicable laws and that a Gift Card will not be used in a manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

Purchase and redemption of Gift Cards

In purchasing a Gift Card online, you are responsible for the accuracy of the order, including all details of the recipient.
Resale of Gift Cards is strictly prohibited.
Gift Cards cannot be used to purchase other Gift Cards.
Discounts and Promotional Codes cannot be used to purchase Gift Cards.
For online and in-store Gift Cards, Gift Cards are activated on completion of successful payment.
A maximum of three Gift Cards can be purchased or redeemed in one transaction online.
A Maximum Gift Card purchase value of $500 applies.
Gift Card redemption requires the Gift Card number and pin number (if applicable) when prompted at the checkout.

If you are a registered user, you can simply log in to your account here to check your Gift Card balance. Alternatively, visit the Gift Card Page to check your Gift Card balance.
We are not able to transfer any unused Gift Card balance amount to another Gift Card. It is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires.
No additional value can be added to a Gift Cards once it has been activated.
Refunding items purchased with a Gift Card
If you return, part return, or cancel an order where a Gift Card was used as payment, the refund will be issued in the same way as the purchase was made to the method of payment which was used to make the purchase. (For example, a $20 Gift Card and $20 cash would be returned in the same way).
For in-store returns, refer to the Sussan Returns Policy.
Lost or stolen Gift Cards
Gift Cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced or refunded if lost or stolen.
If your Gift Card has been lost, stolen or copied, Sussan is not liable for replacement or reissue of the value of the Gift Card. Gift Cards have cash value and should always be kept safe and secure. Do not share the card number or PIN online for any Gift Card.
Faulty or damaged Gift Cards

Gift Card validity
We are unable to convert your unredeemed Gift Card balance to cash upon expiry.
Once a Gift Card balance reaches zero, the card has no further value and cannot be used again online or in-store.
Responsibilities regarding usage of Gift Card
If you make a Gift Card available for another person to use, you should ensure that they are aware of the terms and conditions of use that apply to the card as well as any relevant expiry date.
If we reasonably suspect fraud or illegality:

we will not be liable to refund the value of the transaction made using the Gift Card.
We reserve the right to place a hold on the Gift Card value and prevent it being used. We can prevent the Gift Card value being used where we reasonably believe that allowing the value to be used may cause harm to any person (including us or a Sussan store).
All Gift Cards remain the property of Sussan. Sussan reserves the right to cancel a Gift Card if it has been found to be purchased or redeemed with fraudulent means.
Personalised messages can be added to a Gift Card purchased online. Personalised messages are limited in length and Sussan reserves the right to remove any inappropriate, offensive or objectionable messages.
Gift Cards may arrive in your spam email folder. It is your responsibility to check your spam email folder to retrieve your Gift Card. Please contact us if you are unable to locate your Gift Card.
Changes to Gift Card Terms and Conditions
Sussan may change these Gift Card Terms and Conditions from time to time.
This includes but is not limited to the following changes:
to add or vary conditions for administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction.
If Sussan reasonably considers that a change is likely to:

benefit you or have a neutral or minor detrimental impact on you, Sussan may change these Gift Card Terms and Conditions by making such changes immediately without notifying you except by publishing these terms as amended on the Website;

Our Privacy Policy explains how we handle personal information that we may collect from you with respect to Gift Cards. For further information, please refer to our Privacy Policy here.
Applicable Law
These Gift Card Terms and Conditions are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.